Sales Policy

Effective Date: January 8, 2025

Welcome to Giralunie, your trusted partner for high-quality and affordable home essentials. We are committed to providing a wide range of products, including Refrigerators, Air Fryers, Washing Machines, and Robot Vacuum & Mop, all designed to make your everyday life more convenient and enjoyable. Please read our updated sales policy below to understand the terms and conditions of your purchases with us.

1. Product Availability and Pricing

At Giralunie, we strive to maintain accurate stock levels for all products listed on our website (giralunie.com). However, due to demand fluctuations, certain items may become unavailable after your order is placed. If this occurs, we will notify you promptly and offer alternative options or a full refund for the unavailable item(s).

  • Pricing: All prices are listed in USD and include applicable taxes unless otherwise noted. While we aim to keep our prices competitive, we reserve the right to update pricing at any time without prior notice. However, the price at the time of your purchase will always be honored.
  • Promotions and Discounts: Any discounts or promotional offers are subject to their specific terms and conditions, including timeframes and product eligibility.

2. Order Process

When you place an order on giralunie.com, you are agreeing to purchase the items in your cart under the terms outlined in this policy.

  • Order Confirmation: After checkout, you will receive an email confirmation containing your order details. Please review this email carefully to ensure accuracy.
  • Order Updates: If there are any issues with your order, such as incorrect details or additional verification requirements, our team will contact you via the email or phone number provided during checkout.

3. Payment Methods

We accept the following payment methods for your convenience:

  1. Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
  2. PayPal: A secure and trusted payment gateway.
  3. Other Payment Gateways: Additional secure options may be available during checkout.
  • Payment Security: All transactions are processed securely through industry-standard encryption protocols to protect your financial information.
  • Accuracy of Payment Information: Please ensure that your payment details are correct to avoid delays in processing your order.

4. Shipping and Delivery

We aim to deliver your orders quickly and securely.

  • Processing Time: Orders are processed within 1-3 business days after confirmation, excluding weekends and public holidays.
  • Shipping Options: We offer a variety of shipping options at checkout, with fees calculated based on your delivery location and the selected shipping method.
  • Delivery Times: Delivery timelines depend on your location and chosen shipping method. You will receive a tracking number via email once your order has shipped.

Note: Giralunie is not responsible for delays caused by shipping carriers, weather conditions, or other circumstances beyond our control.

5. Customer Support

We are here to assist you with any questions or concerns related to your order or our products.

Our customer support team is available during business hours (Monday to Friday) and aims to respond to all inquiries within 24 hours.

6. Returns and Refunds

We want you to be completely satisfied with your purchase.

  • Return Policy: You can return items within 30 days of receipt for a full refund or exchange. Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
  • Return Process: To initiate a return, contact our customer support team at info@giralunie.com. Once approved, you will receive instructions for returning the item.
  • Return Shipping Fees: Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • Refunds: Refunds will be processed within 7-10 business days after the returned item is received and inspected.

7. Warranty and Product Quality

All products sold by Giralunie are backed by a manufacturer’s warranty that covers defects in materials or workmanship. Warranty terms vary by product and will be provided with your purchase.

  • Warranty Support: If you experience issues with your product within the warranty period, contact us at info@giralunie.com. We will assist with repairs, replacements, or refunds in accordance with the manufacturer’s warranty terms.

8. Privacy and Security

We prioritize the security and privacy of your personal information.

  • Data Protection: All transactions on giralunie.com are processed through secure encryption protocols.
  • Privacy Policy: For more details on how we collect and use your data, please refer to our Privacy Policy.

9. Changes to This Policy

Giralunie reserves the right to update or modify this sales policy at any time. Any changes will be posted on our website (giralunie.com) with an updated Effective Date: January 8, 2025. We encourage you to review this policy periodically to stay informed about our terms and conditions.

Thank You for Choosing Giralunie

We are honored to serve as your home essentials partner and look forward to providing you with exceptional products and service.

Location:
857 4th Ave #1, Troy, New York (NY)

Contact Information: