Refund and Returns Policy for Giralunie

Effective Date: January 8, 2025

At Giralunie, we want you to be completely satisfied with your purchase. If for any reason you are not happy with the product, we offer a flexible return and refund policy to ensure that your experience with us is as seamless as possible. Please review the following details regarding our return and refund process.

1. Return Eligibility

You are eligible to return a product within 30 days from the date of delivery. To qualify for a return, the following conditions must be met:

  • The item must be in new, unused condition, with all original packaging and tags intact.
  • The product must be returned in its original box, along with any accessories, manuals, or additional items included with the original shipment.
  • Returns must be initiated within the 30-day window from the delivery date.

Please note that products that have been damaged, used, or altered in any way are not eligible for return.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@giralunie.com or call (518) 233-0587 to notify us of your intent to return the product. Include your order number and the reason for the return in your message.
  2. Return Authorization: Our customer support team will provide you with a Return Authorization and detailed instructions on how to return the item.
  3. Return Shipping: Once you receive the authorization, you are responsible for shipping the product back to us. Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part (such as receiving a defective or incorrect item).
  4. Prepare the Return: Ensure the product is securely packaged in its original packaging to prevent damage during return transit.

3. Refund Process

Once we receive and inspect the returned product, we will process your refund. The refund will be issued to the original payment method used during checkout. The following details apply to our refund process:

  • Processing Time: Once your return is received and inspected, the refund will typically be processed within 5-7 business days.
  • Refund Amount: If your return meets the eligibility criteria, you will receive a full refund for the purchase price. Please note that the initial shipping charges are non-refundable.
  • Defective or Damaged Items: If the product is defective or damaged upon arrival, we will cover the return shipping costs and offer a full refund or replacement at your preference.

4. Non-Refundable Items

Certain items are not eligible for return or refund, including:

  • Products marked as Final Sale or Clearance items.
  • Opened or used items, such as personal care products, cleaning products, and certain appliances that have been used or show signs of wear.
  • Gift cards or any other items designated as non-returnable in the product description.

5. Exchanges

If you wish to exchange an item for a different product, we recommend processing a return and placing a new order for the desired item. Please contact us at info@giralunie.com for assistance with your exchange.

6. Damaged or Incorrect Items

If you receive an item that is defective, damaged, or not what you ordered, please contact our customer service team immediately at info@giralunie.com or call (518) 233-0587. We will arrange for a replacement or full refund and cover any return shipping costs.

7. Refunds for Promotional or Discounted Items

If your purchase was made with a promotional code or special offer, the refund will reflect the discount or promotion applied at the time of purchase. The original price before the discount will not be refunded.

8. Customer Service

If you have any questions or concerns about our return or refund policy, or if you need assistance with your return, please do not hesitate to contact us:

  • Phone: (518) 233-0587
  • Email: info@giralunie.com
  • Website: giralunie.com
  • Address: 857 4th Ave #1 Troy, New York (NY)

At Giralunie, we value your satisfaction and strive to make your shopping experience as enjoyable as possible. Thank you for choosing us for your home essentials.