Payment Policy for Giralunie

Effective Date: January 8, 2025

At Giralunie, we strive to make your shopping experience as seamless and secure as possible. This Payment Policy outlines the methods we accept for payment, as well as important terms and conditions related to processing payments for your orders. Please read this policy carefully before completing your purchase.

1. Accepted Payment Methods

We accept the following payment methods for purchases made on giralunie.com:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Visa, MasterCard, Discover
  • PayPal: Secure online payments via PayPal
  • Apple Pay: Use Apple Pay to complete your purchase easily and securely
  • Google Pay: A fast and secure payment option using Google Pay
  • Gift Cards: Giralunie-issued gift cards (if available)

All payments must be made in full at the time of purchase. By providing your payment information, you confirm that the payment method you use is valid and that you are authorized to use it.

2. Payment Processing

  • Order Review: Once you complete your order, we will review the payment and shipping details. In the event of an issue with your payment (e.g., insufficient funds, incorrect information), we will notify you via email or phone to resolve the issue before processing your order.
  • Authorization and Charges: Payment will be processed once your order is confirmed and your payment method is authorized. The transaction will show up as a charge from Giralunie on your bank or credit card statement.
  • Security: We use secure payment processing systems to ensure the confidentiality and security of your payment information. All payment transactions are encrypted for your protection.

3. Sales Tax

Sales tax is applied to orders based on your delivery location and local tax regulations. The sales tax amount will be calculated at checkout and included in the total price of your order. Giralunie complies with all applicable tax laws and collects sales tax where required.

4. Payment Issues or Errors

If you encounter any issues while making a payment, please check the following:

  • Ensure that your credit card details are entered correctly.
  • Confirm that your payment method has sufficient funds available.
  • If using PayPal or Google Pay, verify that your account is in good standing.

If the issue persists, please contact our customer service team at info@giralunie.com or call (518) 233-0587. We are happy to assist you in resolving any payment-related issues.

5. Order Cancellation

Once an order is submitted, it is typically processed right away. However, if you need to cancel or modify your order, please contact us as soon as possible at info@giralunie.com. If the order has not yet been processed or shipped, we will do our best to accommodate your request. Once the order has been shipped, we are unable to cancel or modify the order.

6. Payment Security

At Giralunie, we take the security of your payment information seriously. We employ state-of-the-art encryption technology and secure servers to protect your personal and payment details during transactions. We do not store sensitive payment information, such as credit card numbers, after your transaction is completed.

7. Refunds and Billing Discrepancies

  • Refunds: If you are eligible for a refund (in accordance with our Refund and Returns Policy), the refund will be processed back to the original payment method used during the purchase. Refunds typically take 5-7 business days to appear in your account, depending on your payment provider.
  • Billing Discrepancies: If you believe there is a discrepancy with the amount charged for your order, please contact us immediately at info@giralunie.com or (518) 233-0587. We will investigate the issue and take appropriate action.

8. Currency

All transactions on giralunie.com are processed in U.S. dollars (USD). If you are purchasing from outside the United States, please note that your bank or payment provider may apply conversion rates or fees based on your currency.

9. Customer Service

If you have any questions or concerns about payment methods, billing, or processing, please feel free to reach out to our customer service team:

  • Phone: (518) 233-0587
  • Email: info@giralunie.com
  • Website: giralunie.com
  • Address: 857 4th Ave #1 Troy, New York (NY)

We are here to assist you with any payment-related questions or issues to ensure a smooth and secure shopping experience at Giralunie.

Thank you for choosing Giralunie as your trusted partner for high-quality home essentials!