Shipping Policy for Giralunie
Effective Date: January 8, 2025
At Giralunie, we are committed to providing fast, reliable, and affordable shipping services to ensure that your home essentials arrive in perfect condition and on time. Below, you will find detailed information about our shipping policies. Please read carefully to understand how we process and ship your orders.
1. Shipping Areas
We currently offer shipping within the United States. We do not ship internationally at this time, but we are working to expand our services in the future.
2. Processing Time
All orders are processed within 1-2 business days from the date of purchase. Please note that orders placed on weekends or holidays will be processed the following business day. During high-demand periods (e.g., holidays, sales events), there may be slight delays in processing, but we strive to ship your order as quickly as possible.
3. Shipping Methods
We offer several shipping options to meet your needs. The available shipping methods are:
- Standard Shipping: Typically delivered within 5-7 business days from the shipping date.
- Expedited Shipping: Delivered within 2-3 business days from the shipping date.
- Overnight Shipping: Delivered within 1 business day from the shipping date, available for select products.
Please note that delivery times are estimated and may vary depending on your location and the shipping carrier.
4. Shipping Costs
Shipping costs are calculated at checkout based on the following factors:
- Delivery address: The shipping cost will vary depending on the location of your order.
- Weight and size of the items: Heavier or larger items may incur additional shipping fees.
- Promotions or Discounts: Occasionally, we offer free or discounted shipping for qualifying orders. Check for any promotions on the website before completing your purchase.
5. Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can use this tracking number to monitor the progress of your package through the carrier’s website.
- Tracking Information: We will provide a link to the carrier’s tracking page where you can get real-time updates on your shipment status.
6. Shipping Restrictions
- P.O. Box Addresses: We do not ship to P.O. Box addresses.
- International Shipping: At this time, we only ship within the United States. International shipping is not available, but we hope to offer this service in the future.
7. Undeliverable Packages
If a package is returned to us due to incorrect or incomplete shipping information, you will be responsible for any additional shipping charges to reship the package. Please double-check your shipping address when placing an order to ensure its accuracy.
8. Damaged or Lost Packages
If your package is damaged during transit or does not arrive within the expected delivery time, please contact us immediately at info@giralunie.com or call (518) 233-0587. We will work with the carrier to resolve the issue as quickly as possible.
- Damaged Items: If you receive a damaged item, please contact us within 7 days of receiving the product for a return or replacement.
- Lost Packages: If your package is confirmed as lost by the carrier, we will initiate a claim with the shipping carrier and offer a replacement or refund.
9. Shipping to Multiple Addresses
If you wish to ship items to multiple addresses, please place separate orders for each shipping address. Our system does not currently support shipping to multiple addresses in one order.
10. Customer Service
If you have any questions or concerns regarding shipping, please don’t hesitate to reach out to our customer service team:
- Phone: (518) 233-0587
- Email: info@giralunie.com
- Website: giralunie.com
- Address: 857 4th Ave #1 Troy, New York (NY)
We are here to ensure that your experience with Giralunie is as smooth as possible, from the moment you place your order until it arrives at your door. Thank you for choosing us for your home essentials needs!